Refund policy
Return and Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our suppliers charge us a 30% restocking fee, Therefore all returns will incur the same restocking fee.
Please be prepared for this fee to be charged when returning goods to us. It is best to contact us first.
To start a return, you can contact us at Support@horsepowerdirect.co.nz and we will respond in 24 hours. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package in 3 working days. We will ensure you receive your full refund on receipt of your items being returned to us. Items sent back to us without first requesting a return will not be accepted.
Please be aware as stock levels may change we would always ask you to email us first and we will ensure your case is dealt with fully to ensure a satisfactory outcome.
You can always contact us for any return questions at Support@horsepowerdirect.co.nz
Wrongly Ordered Goods
Please take care when ordering, We have a 40% Restocking fee on wrongly ordered goods.
All costs associated with return will be at the customers expense.
Wrongly Shipped Goods
Horsepower Direct will cover all expenses including return freight charges for wrongly shipped goods.
Horsepower Directs has the right to request the wrong goods back first before the correct goods are shipped.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you notice any damage please take photos for your records and contact us within 24 hours.
Exchanges and Refunds
All items on our website are special orders, and as such, we do not accept exchanges or refunds for items ordered incorrectly or due to a change of mind. Please ensure that you are selecting the correct item before completing your purchase.
For any issues directly related to parts failure, please contact our team for guidance. However, please note that compensation is not available for issues resulting from installation or misuse of components.
- Customer Support 24/7
📞 Tel : +04 830 4141
📧 Email: Support@horsepowerdirect.co.nz
Address for returns:
Horsepower Direct
8 Hautonga Street
Petone
Wellington 5012
New Zealand